Refund Policy

Refund Policy

At Gift Studio, we strive to ensure your gifting experience is seamless and enjoyable. However, if you are not completely satisfied with your purchase, please review our refund policy below:

Eligibility for Refunds

1. Non-Customized Products:

   • Products that are not customized are eligible for a refund if returned within 7 days of delivery.
   • The product must be unused, undamaged, and in its original packaging.

2. Customized Products:

   • Customized or personalized items are non-refundable, unless they arrive damaged or defective.

Refund Process

1. Initiating a Refund:

   • To start a refund process, contact us at [your email address] or [your phone number] with your order details and reason for the return.

2. Return Shipping:

   • Customers are responsible for paying the return shipping charges.
   • Delivery charges for the original shipment are non-refundable.

3. Refund Timeline:

   • Once the returned product is received and inspected, we will process the refund within 7 business days.
   • Refunds will be credited to the original payment method used at checkout.

Important Notes

• Condition of Returns: Items returned in a used, damaged, or unsellable condition will not be eligible for a refund.
• Delivery Charges:
  • Return shipping charges and the original delivery charges are the responsibility of the customer and are non-refundable.
• Customized Items: Refunds are not applicable for customized products, unless there is a defect or damage caused during delivery.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of receiving the product with photos and details. We will provide a replacement or refund based on the situation.

For further assistance, feel free to reach out to our customer support team. We’re here to help!

Email: [your email address]
Phone: [your phone number]

Thank you for choosing Gift Studio!